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I made a withdrawal, but I haven’t received the money in my account.

Last Updated: Feb 22, 2016 11:58AM UTC
Please verify with your account manager how the money has been refunded. If we refunded it by bank transfer, then you should see the money in your bank account in approximately 48 hours from the processing date. If we refunded it to the used card, then it should take maximum 14 business days for you to see the funds on your card.

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