Support Center

Why am I unable to send the documents via the upload system?

Last Updated: Jun 21, 2018 08:10AM UTC
If you are having difficulties uploading your documents via the upload system, please check the following:
* The files must be in one of the following formats: doc, docx, pdf, jpg, jpeg, tif, tiff, gif, png or bmp 
*The name of the documents you are trying to upload should contain only letters and digits. For example the file id.jpg will be uploaded successfully while the file i_d. jpg will cause an error
*The size of the file should be smaller than 5 MB
*The files should be uploaded from your real account only
*The files should be uploaded separately
* You can upload up to 10 files

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