Personal Details, Compliance & Documents

What documents do I need to send you?
As a regulated financial institution, we are required by law to verify the identity of our customers. We achieve this by asking our customers to send a few ...
Sun, 1 Mar, 2020 at 1:58 PM
How can I send the documents?
iFOREX allows you to send us your documents via three methods: 1. Email (please note that we cannot receive credit cards via email. ID and proof of residen...
Sun, 1 Mar, 2020 at 2:00 PM
How should I send a copy of my credit card?
Kindly hide the first 12 digits on the front side, leaving the last 4 digits, expiry date and card holder name visible. On the back side please hide the CVV...
Sun, 1 Mar, 2020 at 2:02 PM
Why am I unable to send the documents via the upload system?
If you are having difficulties uploading your documents via the upload system, please check the following: * The files must be in one of the following form...
Sun, 1 Mar, 2020 at 2:04 PM
I want to change my phone number, what is the procedure?
Kindly send a request by email to your assigned compliance officer or account manager.
Sun, 1 Mar, 2020 at 2:06 PM
I want to change my email address, what is the procedure?
Please be sure that you've completed all the compliance requirements and send a request by email to your assigned compliance officer.
Sun, 1 Mar, 2020 at 2:08 PM