General Information 13

• Who are the iFOREX Group?
• What services are offered by iFOREX?
• What tradable products are available at iFOREX?
• What is Forex?
• What is a CFD?

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Opening an Account 3

• How do I register and open an account at iFOREX?
• What are the registration fees?
• What are the different accounts offered by iFOREX?

Trading 22

• Why do the rates change?
• How do I decide which instrument (asset) to trade?
• How to determine the deal size (which amount to trade)?
• What does going “long” and “short” mean?
• How to choose whether to buy or to sell?

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Deposit 6

• How do I fund my account?
• I wired funds to my iFOREX account from my bank account. How long does it take to appear in my account?
• I want to add funds to my iFOREX account using a credit/debit card, but I receive a failure message.
• Why am I getting a deposit failure notification?
• I’ve made a transfer straight to iFOREX bank account , or I’ve made a regular, an online or a real-time wire transfer to my iFOREX account, but the money hasn't appeared yet in my iFOREX account.

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Personal Details, Compliance & Documents 6

• What documents do I need to send you?
• How can I send the documents?
• How should I send a copy of my credit card?
• Why am I unable to send the documents via the upload system?
• I want to change my phone number, what is the procedure?

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Training and Educational Material 2

• Can you provide a simple example of how online trading works?
• Why can’t I access the tutorial lessons?

Demo Account 2

• How can I get a Demo account?
• I cannot access my Demo account any more. What do I do?

Password & Login 3

• I forgot my password. How can I retrieve it?
• How do I change my current password?
• How do I login to my account?

Withdrawals and Closing an Account 8

• How do I withdraw my funds?
• How do I cancel my withdrawal?
• I’ve made a deposit using my credit/debit card, now I want to withdraw. How am I going to receive the money back?
• How long does it take for me to get my money back after asking to withdraw it?
• I made a withdrawal, but I haven’t received the money in my account.

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Technical Issues 4

• Can I trade on my mobile device?
• Changing the date and time settings on my PC
• I cannot see the charts. How do I solve this?
• How do I read PDF files? I do not have Adobe Reader on my PC.