How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Remote Technical Assistance
Remote Technical Assistance - Windows operating system
Remote Technical Assistance - Mac OS X operating system
Clear your web browser's cache, cookies, and history - Chrome
Clear your web browser's cache, cookies, and history - Firefox
Clear your web browser's cache, cookies, and history - Microsoft Edge
Clear your web browser's cache, cookies, and history - Internet Explorer 11
See all 14 articles
Who are the iFOREX Group?
What services are offered by iFOREX?
What tradable products are available at iFOREX?
What is Forex?
What is a CFD?
See all 13 articles
Password & Login
I forgot my password. How can I retrieve it?
How do I change my current password?
How do I login to my account?
How can I get a Demo account?
I cannot access my Demo account any more. What do I do?
Why do the rates change?
How do I decide which instrument (asset) to trade?
How to determine the deal size (which amount to trade)?
What does going “long” and “short” mean?
How to choose whether to buy or to sell?
See all 22 articles
Personal Details, Compliance & Documents
What documents do I need to send you?
How can I send the documents?
How should I send a copy of my credit card?
Why am I unable to send the documents via the upload system?
I want to change my phone number, what is the procedure?
See all 6 articles
Can I trade on my mobile device?
Changing the date and time settings on my PC
I cannot see the charts. How do I solve this?
How do I read PDF files? I do not have Adobe Reader on my PC.
Opening an Account
How do I register and open an account at iFOREX?
What are the registration fees?
What are the different accounts offered by iFOREX?
How do I fund my account?
How will my credit card deposits appear on my card's statement?
I wired funds to my iFOREX account from my bank account. How long does it take to appear in my account?
I want to add funds to my iFOREX account using a credit/debit card, but I receive a failure message.
Why am I getting a deposit failure notification?
See all 8 articles
Training and Educational Material
Can you provide a simple example of how online trading works?
Why can’t I access the tutorial lessons?
Withdrawals and Closing an Account
How do I withdraw my funds?
How do I cancel my withdrawal?
I’ve made a deposit using my credit/debit card, now I want to withdraw. How am I going to receive the money back?
How long does it take for me to get my money back after asking to withdraw it?
I made a withdrawal, but I haven’t received the money in my account.
See all 9 articles