Please note: Clearing your web browser's cache, cookies and history may remove data such as saved passwords, address bar predictions, shopping cart contents, etc.

While you should clear your web browser's cache, cookies and history periodically in order to prevent or resolve performance problems, you may want to record some of your saved information first.

Details about browser cache, cookies and history:

For desktop browsers, you can quickly open menus used to clear your cache, cookies and history. Simply ensure that the browser is open and then select and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.

Note that if the instructions below don't exactly match what you see, you may need to update your web browser to the latest version.

* If you don't see instructions below for your specific version or browser, search your browser's ‘Help’ menu for ‘Clear cache’. If you're unsure what browser version you're using, go to the ‘Help’ menu or your browser's menu and select ’About [browser name]’. If you don't see the menu bar on Internet Explorer and Firefox, press Alt.


On January 12th, 2016, Microsoft ended support for Internet Explorer versions prior to version 11 . UITS strongly recommends that you upgrade to a new operating system if your current system does not support Internet Explorer 11. If you experience difficulty with Internet Explorer, make sure compatibility mode is turned off.

Internet Explorer 11

1. Select ‘Tools’ > ‘Safety’ > ‘Delete browsing history’.

If the menu bar is hidden, press Alt to make it visible.

2. Deselect ‘Preserve Favorites website data’, and select:

‘Temporary Internet files’ or ‘Temporary Internet files and website files’

‘Cookies’ or ‘Cookies and website data’


3. Click ‘Delete’. Once the process is complete, you will see a confirmation at the bottom of the window.

4. Exit/quit all browser windows and re-open the browser.